Posts Tagged ‘Customer’

Home Builders – Always Get Reviews and Testimonials

August 25th, 2011

I used to work as a construction supervisor for one of wellington’s biggest home building companies. I’m not going to say who that was because I don’t want to promote anyone in this article. Anyway, we used to build high rise complexes, large housing projects, hospitals, warehouses, and a number of other large scale building construction projects. It was from working as a supervisor that I learned what to expect from competent home builders.

Here’s a couple of straight forward tips that you will help you to avoid frustrations and loss of your hard earned money:

1. Good Home Builders Should Find Out Exactly What the Customer Wants

One of the processes that building companies should always do is work with the customer to find out exactly what they want, and make sure that their requirements are properly represented in the final contract. Then when executing the project they should work closely with architects, engineers, project management staff, and subcontractors to make sure to get a result that satisfies the customer. The home builder should also ensure that the scope of works meet all the relevant local building standards in Wellington, New Zealand.

2. Always Check The Home Builder’s Credentials

It’s not good enough to trust the good will of a home builder you have just met. Ideally they should be a member of New Zealand Master Builders. This association is great because it confirms that the local builder is part of a trusted organization and they have to abide by a set of ethical rules. If they break those rules then they can get kicked out of the association. Also, the association protects consumers in case of liability or an incomplete job.

3. Always Get Word of Mouth Testimonials the Home Builder You Are Thinking of Hiring

Another great tip is to ask friends and family if they have had dealings with a particular builder. You can also ask the builder for references for jobs that they have completed. Ask for the address, the phone, the name of the contact, and make sure that you do your homework. Also make sure that you talk to a legitimate person who has actually had dealings with the home builder.

How Did We Do? Time to Review and Audit the Project Management

August 10th, 2011

We started our Project Management life cycle with Phase One – Concept and Feasibility where we did our homework and we secured agreement with our Project Customer.

Next came Phase Two – Organization/Schedule where we created our Work Breakdown Structure and Critical Path Analysis to get all of our stakeholders to buy-in to the upcoming executable tasks.

Finally we did the actual project work in Phase Three – Execution/Implementation and controlled the project’s time, cost and objectives, while also managing stakeholder and management expectations (which was a LOT easier after doing the first two phases!).

Now it is time to review how we did with our project mgt. process with a Phase Four – Review and Audit.

Every business life cycle has a spot (let’s call it a stage or stage gate) where the business needs to know that the project met the expectations of the business. Sometimes that will take years for the data to become available and/or for the project to prove its worth.

Our Project Management life cycle has a placeholder for the business evaluation to happen, but it is after the Project Manager has moved on to new and exciting other projects.

So, now is the time to do a Review/Audit on our project to close down our PM life cycle.

Here are the outstanding tasks:

- Project Mgt Plan Review
- Lessons Learned
- Financial Close-out
- Project History
- Celebration

Project Management Plan Review

Now is the time to update and review all of the planning, scheduling and tasking from Phase Three – Execution to detail what actually happened during Execution Phase. This will be advantageous when questions arise later after the project closes. This will also give you the chance to double check that all of the tasks were completed.

Lessons Learned

This is a Lessons Learned regarding the project mgt. process. Get the team together and ask the questions: 1) “What did we do well as a team?”, and 2) “What could we have done better as a team?”

The final question we ask ourselves, “What lessons have I learned by managing this project?”

A report to management of the team and personal Lessons Learned will bring to light the cultural problems that are inherit in any organization, and in a politically correct way.

Financial Close-out

You have spent money and an audit of the spend can be attached to the completed PMP.

Project History

The PMP is now a comprehensive history of the project. This can and will be a great tool in the future for you and other Project Managers. It can even be used as a template for a similar projects.

A copy to your Project Customer, Boss and yourself will close your involvement with the project.

Party!

You have earned it and so has your team. It’s time to celebrate!

Get all of your team (Project Customer and Boss included) together for one last time and take the time to thank them for their commitment and hard work.

You know you worked hard in training your team how you view and manage a project, so remember that the people on this team might be on your next team, and the real authority you developed with these people, can and will carry forward to the next project.

Congratulations successful Project Manager. You have done what very few can. By sticking to your guns, your project has been managed through a Project Management life cycle that has meshed with the Organizational Business life cycle, and it all started with the simple question, “Who is my Project Customer?”